Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
We collect information you provide directly to us when you register for our financial education programs, attend webinars, or contact our team. This includes your name, email address, phone number, and professional background details.
- Contact information including name, email, and phone number
- Professional background and experience level for course recommendations
- Payment information processed securely through third-party providers
- Communication preferences and interaction history
- Technical information about your device and browser for website optimization
We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited. This helps us understand how people use our site and improve the experience.
How We Use Your Information
Your information helps us provide better educational services and communicate effectively with you about programs that match your interests and experience level.
Educational Services
We use your information to enroll you in courses, send educational materials, and provide personalized learning recommendations based on your background and goals.
Communication
We'll contact you about upcoming webinars, new courses, and important updates about programs you're enrolled in or have expressed interest in.
Information Sharing and Disclosure
We don't sell or rent your personal information to third parties. We may share your information in these specific situations:
When We Share Information
- With service providers who help us deliver educational content and process payments
- When required by Australian law or legal process
- To protect our rights, property, or the safety of our users
- In connection with a business transfer or acquisition (with your consent)
All service providers who handle your information are contractually required to keep it secure and use it only for the purposes we specify.
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information:
- Right to access the personal information we hold about you
- Right to correct inaccurate or outdated information
- Right to request deletion of your information in certain circumstances
- Right to restrict how we use your information
- Right to complain to the Office of the Australian Information Commissioner
- Right to withdraw consent for marketing communications at any time
To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Retention
We protect your information using industry-standard security measures including encrypted data transmission, secure servers, and regular security audits. However, no system is completely secure, and we can't guarantee absolute security.
How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Generally, this means:
- Active student records: Duration of enrollment plus 7 years
- Marketing communications: Until you unsubscribe
- Website analytics: 2 years maximum
- Payment records: 7 years as required by Australian tax law
Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
We use Google Analytics to understand website traffic patterns and improve our content. This data is aggregated and doesn't identify individual users. You can opt out of Google Analytics tracking using browser extensions or Google's opt-out tools.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.
We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the changes.
Questions About Privacy?
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: contact@unatocoiqo.com
Phone: +61 2 6134 6631
Mail: 444 Kiewa St, Albury NSW 2640, Australia
We typically respond to privacy inquiries within 5 business days.